Privacy Policy
How Service Elm Hub collects, uses, and protects personal data under Korean law.
Effective date: 1 January 2026
Data controller
Service Elm Hub Co., Ltd.
Office 8, 29 Example-ro, Jung-gu, Busan 00000
Email: contact@service-elmhub.click
Phone: +82 51 0000 2180
Data we collect
Website visitors — IP address, browser type, pages viewed, and cookie data as described in our Cookie Policy.
Contact inquiries — Name, email, message content, service interest, and project scope fields submitted through our contact form.
Engagement clients — Business name, contact details, wallet inventory information, custody arrangements, signatory names, and verification records necessary to deliver documentation services.
We do not collect recovery phrases, private keys, or PIN codes.
How we use data
- Respond to inquiries and schedule engagements
- Deliver and maintain reserve documentation services
- Improve website functionality and security
- Comply with legal obligations
Legal basis
Processing is based on contract performance (engagements), legitimate interests (website operation and security), and consent (analytics cookies when accepted).
Data retention
Contact inquiry data: 24 months after last communication.
Engagement records and deliverables: 7 years per Korean commercial record requirements.
Analytics data: 14 months.
Cookie consent preferences: 12 months.
Data sharing
We do not sell personal data. We may share data with:
- Cloud hosting providers (data stored in South Korea or EU regions with adequate safeguards)
- Accountants designated by clients when coordinating deliverable formats
- Legal authorities when required by law
International transfers
Primary data storage is in South Korea. If data is transferred internationally, we apply appropriate safeguards including standard contractual clauses where required.
Your rights
Under applicable Korean and international privacy laws, you may request:
- Access to your personal data
- Correction of inaccurate data
- Deletion where legally permitted
- Restriction or objection to certain processing
- Data portability where applicable
Submit requests to contact@service-elmhub.click. We respond within 30 days.
Security
We apply access controls, encrypted transmission, and staff training on data handling. No method of transmission is fully secure; we cannot guarantee absolute security.
Children
Our services are not directed at individuals under 18. We do not knowingly collect data from children.
Changes
We may update this policy by posting revisions here. Material changes will be noted by updated effective date.
Contact
Privacy inquiries: contact@service-elmhub.click